I can’t find a report with domain and DNS info on your website that meets my needs. Can you help me?

With access to our database of over ten years of domain and DNS data, we can likely generate the report you need. Please contact us at memberservices@domaintools.com. We will have a Solutions Engineer contact you to discuss your request in detail.

I hit a lookup limit. What can I do about it?

If you have reached a lookup or usage limit, there are a number of possible reasons for this.

(1) If you hit a “Captcha” request, this is to prevent anonymous, automated, or excessive access to our tools and services. Automated “scraping” services are a violation of our Terms of Service and impact performance for everyone else. For these reasons, every so often we request the user to fill in a “Captcha” to authenticate that you are a real, live user in accordance with theTerms of Service.

(2) If you are a member, you may be hitting the look-up or service limits of your membership level. Each membership level has different volume limits for the number of searches, queries or monitors you use during a given time period. Most of our search volume limits are monthly; a few are daily. For monitor products there is a limit to the number of monitor search terms you can have active at any time. You can see a listing of all our limits on our Features & Pricing page or review your current usage on your My Account page. To increase your access limits, visit our upgrade page.

(3) If you are a guest, you may have hit the limit to the amount of times you can use a given service or product. We invest heavily in providing the best data, tools and services to our users. Paying members get access to many more products and services and get a higher level of access to all services. Consider signing up for membership.

I need high volume, unlimited access to your data. Is that possible?

Our Personal Membership provides individuals with access to many of our services via the web. If you are interested in a multi-user accounts services or direct API access to our data, please contact us to design an enterprise package that meets your needs.

Can I purchase a yearly DomainTools membership?

Yes! Annual memberships are available at a discounted rate. By choosing to pay annually, you save over 15% off a DomainTools membership.

I no longer wish to have a DomainTools account, would you please delete it from your system?

Please contact DomainTools Support, memberservices@domaintools.com, for assistance.

I cannot have a rebill item or use a company credit card. Can I be invoiced for services?

We understand some businesses do not allow for a recurring charge on a credit card. For purchases above $1000, we can send an invoice payable by check or wire transfer. Please contact us at memberservices@domaintools.com to set it up.

Can I have all my employees and team members on one bill?

Yes! We do offer group and enterprise packages. This allows an organization to have a single point of contact for billing, including invoicing if that is of interest. Please contact us to set it up.

How do I switch from monthly billing to yearly billing?

When you first create an account and sign up for membership, it presents an option to be billed monthly or yearly (at a greater than 15% discount). To change your services after you have made this election, you can go to the Account Upgrade page. You will be presented with the option to upgrade to a yearly membership. If you have any problems please contact us at memberservices@domaintools.com and we will be happy to assist you.

Where can I find the report I just purchased?

Once you purchase a report, it can then be accessed on the same page as the tool itself, usually in the upper right hand corner of the webpage.
All of your purchased reports are also available on your My Account page. You must be logged into your DomainTools account to access them. All of your past reports will appear on the right hand side of the page, in the My Report Box.
If you find that the report appears stuck or missing, please send an email to memberservices@domaintools.com and we will be happy to assist.